If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.
Q: For which reason can I return an item?
A: You may want to return your item due to any of the following reasons:
| Return Reasons | Returns Acceptance Conditions | ||||
| New condition | Sealed condition | Complete (free gifts, accessories, original box) | Not damaged | Tags & labels attached | |
| Damaged | x | x | ✓ | x | ✓ |
| Defective | x | x | ✓ | ✓ | ✓ |
| Not as advertised | ✓ | x | ✓ | ✓ | ✓ |
| Wrong item delivered | ✓ | x | ✓ | ✓ | ✓ |
NOTE: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you. Your return courier fee will not be reimbursed.
Q: Can I return an item after 7/14 calendar days upon receipt?
A: Your item cannot be returned after 7 calendar days for items.
Q: How do I track my return status?
A: You can track return status using the tracking number provided to you by our logistics partner.
Q: How long is the quality evaluation process?
A: Replacement/ Refund process only begins after we have completed evaluating your returned product.
This quality evaluation process may last up to 2 business days.
You will receive the credit including return courier charges within 5-15 working days, depending on your bank policies.
Q: Where to return?
A: If your item meets all the requirement, return can be send to:
One Image Balloon Deco
No 27, Jalan Patani,
10150, Georgetown,
Penang, Malaysia.
Tel: +604 – 210 3453 / 52
Q: I have returned my item. How soon will I receive my refund?
A: Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days. We will send you an email and SMS notification once completed.
Q: How long does it take to replace my item?
A: Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days. We will send you an email and SMS notification once completed.
Please expect to receive your replacement within the following time frame:
- In Metro areas: 1 – 6 working days
- In Non-Metro areas: 3 – 10 working days
Q: How do I know if replacement has been processed?
A :You will receive an email notification stating that we are now processing the replacement for your order. You will also be givena new order number.