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Refund Policy

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

Q: For which reason can I return an item?

A: You may want to return your item due to any of the following reasons:

Return Reasons Returns Acceptance Conditions
New condition Sealed condition Complete (free gifts, accessories, original box) Not damaged Tags & labels attached
Damaged x x x
Defective x x
Not as advertised x
Wrong item delivered x

NOTE: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you. Your return courier fee will not be reimbursed.

Q: Can I return an item after 7/14 calendar days upon receipt?

A: Your item cannot be returned after 7 calendar days for items.

Q: How do I track my return status?

A: You can track return status using the tracking number provided to you by our logistics partner.

Q: How long is the quality evaluation process?

A: Replacement/ Refund process only begins after we have completed evaluating your returned product.
This quality evaluation process may last up to 2 business days.

You will receive the credit including return courier charges within 5-15 working days, depending on your bank policies.

Q: Where to return?

A: If your item meets all the requirement, return can be send to:

One Image Balloon Deco 
No 27, Jalan Patani,
10150, Georgetown,
Penang, Malaysia.

Tel: +604 – 210 3453 / 52

Q: I have returned my item. How soon will I receive my refund?

A: Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days. We will send you an email and SMS notification once completed.

Q: How long does it take to replace my item?

A: Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days. We will send you an email and SMS notification once completed.

Please expect to receive your replacement within the following time frame:

  • In Metro areas: 1 – 6 working days
  • In Non-Metro areas: 3 – 10 working days

Q: How do I know if replacement has been processed?

A :You will receive an email notification stating that we are now processing the replacement for your order. You will also be givena new order number.